Shipping, payment and return


We deliver to Germany, Austria, and all members of the EU.

Delivery service

We ship our products with DHL climate neutral.

Delivery time

  • 1. Within Germany: 1-3 business days
  • 2. Foreign deliveries: 3-14 business days

Delivery costs

  • 1. Shipping within Germany: 4,95 €. Free shipping (only in German) for orders over 29 €.
  • 2. Shipping to Austria: € 7.95.
  • 3. Shipping in the other countries: 12,95 €.

Shipping to other EU member states

Planet Plant-Based GmbH customs duties. Customs fees are payable by the recipient in every case and for all customer groups.

Payment Methods

You can pay by Paypal, SEPA debit, bank transfer, VISA/Mastercard or Amex.

All payments are made via external payment service providers. No payment information is collected or stored directly with us. The terms and conditions of the respective financial service provider also apply to the selected payment method.


If you are not satisfied with your order, you can return unused products within 14 days after receiving your order. For a return, please contact us by emailing at

We can not take back goods that are already open due to the food law. The following reasons are eligible for a return:

  • 1. Missing product
  • 2. Received wrong articles.
  • 3. Article not needed anymore.
  • 4. Wrong article ordered.
  • 5. Damaged shippment

If any of these reasons apply then please write a message to Our account managers will be pleased to take care of your request.

The estimated shipping costs can only be used if the basket is not empty.